PAYMENT

• Please note that payment is made upon the completion of the job by cash or credit card. (No cheques)
• MasterCard or Visa, credit card payments attract a processing fee of 3%.
• All amounts we quote you, or charge you, are GST exclusive unless otherwise stated. 10% GST will be added to the cost of all removal costs, packaging materials and surcharges.
• Direct Credit can be made only, for fixed quotes and has to be cleared by the day before the move. Please advise office to organise.

INSURANCE:

• Accidental and Handling Insurance

Is a policy that the person moving has to take out themselves, as removalists – from the government ACT – are not allowed to on sell to customers.

As we take most care of your possessions, accidents can happen. As all removalists, we at Morgan Removals are unable to accept any responsibility for damage to uninsured goods. The government ACT require the insurance to be taken out directly from the customer. Some Home Contents Insurance, cover your possessions for theses cases. Otherwise for peace of mind, we recommend the following companies:

Associated Marine Insurers Agents Pty Ltd, Ph: 1800267118 www.associatedmarine.com.au

and

Removals Insurance, Ph:1300 880 253   www.removalsinsurance.com.au

Please note that insurance needs to be organized 3 days prior to your move.

• All our trucks at Morgan Removals have transit Insurance, which covers against damage to your goods arising while in transit, in case of  a motor accident, fire, flood etc.
• Plasma & LCD TV's, are highly recommended to be packed in their original box.
• If you request us to dismantle and reassemble furniture or move them over a balcony (balcony lift) or window, any damage that may occur to your belonging or property is at your sole risk and we at Morgan Removals will not be held liable.

OTHER CHARGES:

• Extra charges apply for balcony lifts.
• Fuel levy will apply for long distance moves; will be advised at time of booking if any apply.
• All toll and parking charges incurred are payable by the customer.
• If street parking is required, please try to park your car there over night to hold a spot for the truck. We cannot accept parking fines if no parking is available, it will be added to the bill.
• Fixed quotes are based on the information you have provided. If any information you provide to us at the time of the booking is incorrect, we may to our sole discretion add charges to cover the additional services we are requested to perform.
• Cancellation fees will be incurred when the customer cancels a job with less than 48 hours notice and 5 days for December/January period, unless arrangement has been made with the office to waive the fee. The Cancellation fees equals to our 2-hour minimum applied for each job if moving with hourly rate. A charge of $300 applies for cancellation of fixed quotes.

PRIOR TO MOVE

• Please take a minute to check your listing, as there might be another booking after your move and we don't like running late.

Check your inventory listing that you have sent to us and make amendments as required. (See following and amend in red)

• Advise us of any changes made to your inventory list, prior to your move (if you have moved items yourself or are       adding new items) or if you have any difficult or xlarge items that need to be moved.
• Please let us know of any difficult access to either pick up or delivery address, as it can add significantly to the time it takes to do your move.
• Remember if you are moving into a storage facility, it will take a bit longer from what you may initially thought, as everything needs to be packed and stacked again.

INFORMATION ON DAY OF MOVE

• Sometimes for unforeseen reasons we might be later from the estimated time of arrival, we do not give discounts for that reason alone.
• Your mover will contact you for advise on how they are going with time.
• We reserve the right to refuse or stop the job if our staffs are abused in any way verbally or otherwise.

• We reserve the right to refuse or stop the job if our staff are abused in any way verbally or otherwise.

All our trucks are fitted with GPS tracking devices, so we know at any time where they are located.

By agreeing for us to handle your move you are bounded to the above terms and conditions. Your corporation would be highly appreciated.